Spa Essentials

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Why choose Serenity @ Home?

Serenity @ Home strives to offer our customers excellent skincare products and customer service, I am fully at your disposal for personalized virtual consultations, from recommending suitable products to developing a proper skincare regimen via email and phone. Even if you are shopping online, the experience will be exactly like as you are in a physical shop


How do we bring the spa to you?

We will bring our massage couch your place and let you enjoy the experience in the comfort in your own home, of course without the pushy sales that you experience in the salon.

 

Where are our products from?

Our products are all made in France.

 

Delivery

When will I receive my order?

In stock items are shipped within 1-2 business days upon receipt of your order. You will receive the next day once we have shipped. Do note that Sunday, Monday and public holidays will be excluded.

We will contact you if items are out of stock. In order to maintain the freshness of the products, we do not keep huge quantities of items. 

We hope our customer might note that Serenity @ Home does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we are on your side and will help in any way we can.

 

How will my order be delivered?

We deliver your parcel using private courier door delivery. Upon receiving your order, we will deliver the order between 9am-5pm. Do note that Sunday, Monday and public holidays will be excluded.

Can the delivery man leave the parcel at my doorstep?

Yes, we can. However, we will not be liable for lost or stolen orders. 

Do I need to pay for delivery?

We provide free shipping in Singapore for now.

Refund

Can I cancel and amend my order?

We  do not accept cancellations, but please notify us as soon as possible if you need to cancel your order or part of your order. Depending on the items/orders/your purchase status we might be able to assist. However, please note in some situations, once we have processed your order, we are unable to refund or change your order.

 

Can I return my purchase?

Return purchase is only applicable to item damaged during shipment or we have sent wrong item. Kindly email your inquiry to enquiry@serenityathomesg.com with the subject “Return Item” or contact us on +65 9239 1310. We will assist you as soon as possible.  Please allow 1-3 working days for your inquiry to be processed. 

When will I receive my refund?

Please allow up to 3 working days from the date we receive your return package or from the date we cancelled your order.

Refund will based on customer actual paid via same payment mode - Final payment to refund. The same credited Loyalty points will also be deducted once refund is fulfilled. The refund will appear in your bank statement 2-3 days depending on your bank policy.

Note: Serenity @ Home does not bear any third party surcharges such as currency conversion fee, admin fee, etc. This is applicable to Paypal, Credit Card and Bank. Refund is solely based on the customer actual paid

Payment

Which payment method do you accept?

We accept payment by cards from major credit cards, Paypal as well as via Paynow or PayLah! to our UEN number or to the mobile number +65 9239 1310.

How secure is my online order?

When placing an online order with your debit/credit card, your details will be entered into a Secure Sockets Layer (SSL) secured web page. Your details will then be SSL-encrypted and sent directly to our credit card provider’s network, where your details and transaction will be authorized and approved. Your credit card details will never be stored on our servers. All shopify and paypal payment (which handle credit card payments) are PCI compliance internationally.